Shipping policy

Shipping Policy

Last Updated: May 3, 2026

At KouMarket, we aim to process and deliver your orders quickly and reliably. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays)
  • Orders placed after business hours or on weekends will be processed the next business day
  • During high-volume periods, processing times may be slightly extended

Once your order is shipped, you will receive a tracking number via email

2. Shipping Methods & Carriers

We ship using trusted U.S. carriers, including:

  • USPS
  • UPS
  • FedEx

Shipping method is selected based on availability, location, and efficiency.

3. Estimated Delivery Time

Estimated delivery times (after processing):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (if available)

Please note:

  • Delivery times are estimates only and not guaranteed
  • Delays may occur due to weather, carrier issues, or high demand

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight
  • Destination
  • Selected shipping method

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number.

Customers are responsible for monitoring their shipment using the carrier’s tracking system.

6. Lost, Stolen, or Delayed Packages

KouMarket is not responsible for packages that are:

  • Lost in transit
  • Stolen after delivery
  • Delayed by the shipping carrier

Once the carrier marks the package as “Delivered,” responsibility transfers to the customer.

If you experience an issue:

  • Contact the shipping carrier directly
  • We will assist when possible, but final resolution is handled by the carrier

7. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

  • If an incorrect address is entered:
    • We are not responsible for lost packages
  • If the package is returned to us:
    • Customer must pay reshipping fees

8. Damaged Shipments

If your order arrives damaged:

  1. Contact us within 3 days of delivery
  2. Provide:
    • Order number
    • Photos of the damaged item and packaging

We will review and offer a replacement or refund in accordance with our Return & Refund Policy

9. Domestic Shipping Only 

Currently, we ship within the United States only

10. Contact Information

For shipping-related questions, please contact:

KouMarket Support
Email: supportkoumarket@gmail.com

Call: (612)361-9935

Response time: 1–2 business days